FAQ/Policies
Shipping
We only offer print on demand products at this time. That means none of what we offer is available for immediate shipping. Products take up to 2 weeks to ship out and we cannot accept cancellations on orders that have already been put into production. We cannot guarantee arrival dates of orders without discussing them first.
Order Additions
Forget something at check out? No worries! If your order has not shipped yet, just send us over an email with what you'd like to add to your order. We will add it and send out an invoice.
Order Cancellations
We are happy to cancel your order if the products before we place the custom order, but if items have already been sent to production, we are unable to offer to cancel it. So we highly suggest that you contact us as soon as possible if this is something you are hoping to do. We can not cancel orders past 48 hours of their placement, unless it is during a predetermined store vacation closure.
Delivery Questions
After an order leaves our hands, we are unable to acquire more info about it beyond the tracking number (which we both receive). If you need more information about a delivery or if something says delivered when it is not at your residence, PLEASE first contact the post office. We aren't able to access more information about the package but your local post office may be able to help. Please contact us if you have exhausted options with the delivery service, but before that we won't have the information you need. If items are marked delivered but aren't delivered, we are only able to provide a store credit or resend the products. Monetary refunds won't be provided to avoid fraud scams to our small shop.
Returns + Exchanges
We accept returns and exchanges on all unworn clothing or accessories, unless they were purchased from our clearance section. Please make sure anything you send back be free from pet hair and cigarette smoke as well. Items that have been washed may not be returned. To return, you must contact us within 5 business days of receipt. You may contact us to exchange up to 10 business days upon receipt. After contacting us, we must receive the return or exchange within 10 days (or 20 international) or the items will be returned to you. Cost of shipping both ways is the customer's responsibility. We refund the cost of the item only, not the original shipping cost of the item.
Damaged Goods
If you receive an item damaged, please contact us with photos of the item and we will proceed accordingly. We cannot provide a refund or replacement item without visual proof of damage. If an item breaks or tears within 10 business days after reasonable use, please contact us as well.
Return to Sender
Occasionally, if an address is listed incorrectly or not collected from the post office, we will receive your order back. If the shipping address is correct, we will split the cost of re-sending back to you, as the post office does not refund when an item cannot be delivered. If we resend to the same address and the item still comes back to us, we cannot refund or resend to that same address. If the address provided was incorrect, we will either need the full payment for return shipping or we can cancel the order, minus the original shipping cost.
Collaborations
We are open to working with influencers for certain projects, so feel free to contact us. Please include your links, images of your sample work, and any information that might make you a good fit for our shop.